Outlayr support
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- Do I need an account?
- No. Outlayr works without an account. Signing in with Apple, Google, or email and password is needed for sync, voice entry, receipt scanning, and to buy Pro.
- How do I get Pro back on a new phone?
- Open Settings, tap Outlayr Pro, then Restore. Pro follows the app store account that bought it. If you bought it on the web, signing in is enough.
- How do I cancel Pro?
- If you bought Pro on the web, open Settings › Plan there. Otherwise, cancel from your app store’s subscriptions page. On iPhone: open the Settings app, tap your name, then Subscriptions, then Outlayr. On Android: open the Google Play Store app, tap your profile picture, then Payments & subscriptions, then Subscriptions, then Outlayr. Pro stays on until the period you paid for ends.
- Can I get a refund?
- For a purchase on the web, write to support@tryoutlayr.com or to Link support. Purchases in the app go through your app store, so refunds do too. On iPhone, request one at reportaproblem.apple.com. On Android, follow Google Play’s steps at support.google.com/googleplay/answer/2479637.
- How do invites work?
- Open Settings, then Invite friends, and share your code or link. A friend who claims it gets a month of Pro. You get a month once they have logged entries on three separate days.
- Who can claim an invite?
- Someone with an account under 7 days old who has never had Pro. Each person can claim one code, ever, and not their own.
- When do I get my month?
- On the third day your friend logs an entry. A day counts once the entry syncs. Days are counted by UTC date and at least 20 hours apart, so three entries in one evening count as one day.
- Is there a limit on invite months?
- Yes: 12 months in any 365 days. An invite that finishes after that earns no month, and lifetime owners don’t earn months. If you pay for Pro, a month you earn waits and starts when your paid plan ends.
- What do invites show about me?
- Your invite shows your first name. You see each friend’s first name, how many days they have logged up to three, and the date of the third. Never their entries or amounts.
- What happens to invites if I delete my account?
- Your invite code, the invites you sent, and any months waiting for your paid plan to end are deleted. If you claimed an invite that already earned your friend a month, it stays on their list without your name and still counts toward their 12 a year. Any other invite you claimed is deleted too.
- Do invite months renew?
- No. A month from an invite is a one-time gift of Pro. When it ends, Pro ends unless you subscribe or buy it yourself, and nothing charges you.
- How do I export my data?
- Open Settings, then Export data. Choose Export CSV for a spreadsheet, or Export a full archive for a file that carries every entry, category, and budget.
- How do I delete my account?
- Open Settings, then Account, then Delete account. That removes your account and everything synced to it. The ledger on the phone stays unless you choose to erase this device as well.
- Which languages does Outlayr speak?
- English, Spanish, Portuguese, and French. Switch between them in Settings, under Language.